Bluetooth Troubleshooting - Uconnect

Bluetooth Troubleshooting - Uconnect

🔧 Basic Troubleshooting Steps

  1. Restart Both Devices

    • Turn the vehicle off, open the door to fully shut down Uconnect.

    • Restart your phone.

  2. Forget & Re-Pair Devices

    • On your phone, go to Bluetooth settings > Find “Uconnect” > Tap “Forget Device.”

    • On the Uconnect screen:
      Settings > Phone/Bluetooth > Remove your phone from paired devices.

    • Re-pair the phone:
      Phone > Add Device > Follow prompts on both screens.

  3. Ensure Bluetooth Is On and Visible

    • Confirm Bluetooth is turned on and set to discoverable on your phone.

  4. Check for Software Updates

    • Phone: Make sure iOS or Android is up to date.

  5. Test with Another Phone

    • Try pairing a different phone. If it works, the issue may be with your original phone’s software or settings.

🔍 Advanced Tips

  • Delete Old Devices from Uconnect

    • Uconnect can store a limited number of devices. Delete unused ones to prevent conflicts.

  • Clear Bluetooth Cache (Android only)

    • Go to Settings > Apps > Show System > Bluetooth > Storage > Clear Cache & Data.

  • Disable Battery Optimization for Bluetooth (Android)

    • Settings > Apps > Bluetooth > Battery > Turn off optimization or set to unrestricted.

đź›  If Nothing Works

  • Factory Reset Uconnect

    • Go to Settings > System Information > Reset to Factory Defaults.
      ⚠️ This will erase all personal settings.

  • Contact Customer Support 1-855-636-6287



    • Related Articles

    • Uconnect Radio Upgrade - Missing Icons on Home Row

      Uconnect Radio Upgrade - Missing Icons on Home Row Deeper Question: Well I have the media one, but I used to have media and radio as two seperate ones, now I just have media so I have to go there then select satalite radio which is a pain, was nice ...

    • Ram Passive Keyless Entry Upgrade – Troubleshooting Guide

      ? Passive Keyless Entry Upgrade – Troubleshooting Guide ⚠️ 1. Door Handle Touch Sensors Not Responding Check for Secure Connections: Confirm that all connectors are fully seated and locked into place. Inspect Door Handle Installation: Ensure that ...

    • Bluetooth not pairing in RER or RHR

      Bluetooth not pairing in RER or RHR If you're unable to pair your phone with your RER or RHR, and removing the save connections from your handheld device and radio doesn't correct this, first try a Reset by going by accessing Engineering Mode. 1. RER ...

    • UConnect Cannot Hear My Voice

      If you have paired your device to the unit, but you cannot be heard on a phone call, or the unit isn't receiving voice commands, please check your UConnect Microphone setup. Ram trucks with an RA2, RA3 or RA4 8.4" screen might require a Ram UConnect ...

    • Uconnect Radio Just Installed - Acclimation Period upon Installation

      All Uconnect Radios require an acclimation period for the BCM and the Radio to handshake. Older generation Uconnects, such as the Mygig RER/RHR/RHB/RBZ just need a couple of key cycles if the wrong splash screen / Logo shows up (Vehicle is a RAM, but ...