These are the updates as they are from Uconnect; they are unaltered and should install just fine unless there's something internally wrong with the radio. If the update fails and hangs on a white screen saying ERROR (and then some kind of number, such as 20), then there is a component in the radio that is failing to be updated, and the radio may need to come in for repair.

With that being said, installing the software updates provided is to be performed at your own risk. The radio was designed with a failsafe for the time the radio fails the update. It will go into a recovery mode and restore itself to the previous version and should boot up as if the update was never done. This can take 10–30 minutes.

Note: If the radio will not go into recovery mode, or if the recovery mode never completes, then there is something internally wrong with the radio and it must be repaired. If this recovery mode results in the radio not powering down when the vehicle is turned off, please pull the fuse for the radio to prevent the radio from killing the battery. The radio fuse is not in the fuse box; it is actually on a wiring harness by the battery, inside a black rubber capsule. This capsule can be a little tricky to find because it's not something you ordinarily look for in the engine area. This picture is from a RAM 1500, but all vehicles that are capable of having an 8.4" will have that fuse somewhere by the battery (Grand Cherokees and Durangos will have that fuse by the battery under the front passenger seat).