Uconnect 5 UBQ 12" & UBL 8.4" Upgrade – Connection & Troubleshooting Guide

🗺️ 1. Port Overview (Color-Coded)

🚫 2. Unused Factory Fakra Connections

✅ 3. Installation & Verification Steps

Harness Prep

Unpack the included harnesses:

• C-INTC5T main harness (includes camera routing)

• USB media hub adapter

• Fakra GPS adapter
  

• LVDS adapter

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Seat the 52-Pin Harness

• Ensure the large black 52-pin plug is seated firmly and the locking lever is latched.

Plug in Data & Audio

• Connect Light Blue (data) and Light Green (audio) plugs from C-INTC5T — ensure both click securely.

Attach Antennas & USB

• White Fakra → AM/FM input

• Blue Fakra → GPS input (via included adapter)

• Brown USB plug → dashboard USB hub

Camera Connections

• Backup and cargo cameras are pre-routed inside the C-INTC5T harness — no separate Fakra plugs required.

Secure & Tidy

• Zip-tie Purple, Pink, and Green unused connectors.

• Bundle cables to avoid strain, pinch points, and heat zones.
  

⚠️ 4. Troubleshooting Checklist

🔧 UBQ Uconnect 5 Installation Troubleshooting Guide

1. No Power to the Screen

​📌 Note: If your climate controls are functioning properly, this indicates that the programming was successful—even if the Uconnect screen does not power on. This suggests the issue may be related to screen power, connections, or display rather than the programming process itself.

• Ensure all connectors are fully seated — especially the 52-pin main power plug.
  

• Ensure that all factory wiring and supplied harnesses are correctly routed and securely connected. Double-check that every connection is complete and properly seated before powering on the system to prevent issues related to poor or incomplete connections.

• Check Fuse F44 (1500DT) — 20 Amp Yellow — located in the Internal Power Distribution Center.
  

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• Disconnect and securely reconnect the Light Green (audio) and Light Blue (data) connectors from the C-INTC5T harness at the back of the Uconnect module. 
  

• If the radio does not power on automatically when the vehicle starts, the system may require re-entry of the anti-theft security code. Follow the on-screen prompts to enter the code and restore normal operation.

• If the system still doesn’t power on, perform a Can-Bus Reset:

  • Disconnect the negative terminal from the battery (or both batteries if applicable).

  • Wait 15–20 minutes, then reconnect and test again.
    

2. Blank or Black Screen

• Make sure the "screen off" button has been pressed to rule out the possibility that the screen was simply turned off.

• System may require 24–48 hours to fully acclimate after install — during this time, some features may not be available.
  

• Disconnect and securely reconnect the Light Green (audio) and Light Blue (data) connectors from the C-INTC5T harness at the back of the Uconnect module. 

• Confirm the LVDS cable is fully seated at both the screen and Uconnect 5 module.
  

• If using a right-angle LVDS cable, verify it's installed correctly.
  📄 LVDS Cable Setup Guide

• Perform a Can-Bus Reset:

  • Disconnect the negative battery terminal.

  • Wait 15–20 minutes, then reconnect and restart the vehicle.

3. No Sound

• Check Fuse F44 (1500DT) — 20 Amp Yellow — located in the Internal Power Distribution Center.

• Ensure the Light Green audio connector from the C-INTC5T harness is fully seated.

• If equipped with an external amp (e.g., Alpine or Harman Kardon), confirm it's receiving power.

• Perform a Can-Bus Reset if sound remains non-functional after checking connections.

4. CarPlay / Android Auto Not Working

• Ensure Bluetooth and Wi-Fi are enabled on your phone.
  

• Bluetooth connection loss or weak Bluetooth signal.
  

• Hold your phone as close to the screen as possible to see if signal strength increases. A signal extender is available if needed.
  

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• Restart both your phone and the vehicle.

• On your Uconnect 5 screen, go to “Phone” → pair with your phone via Bluetooth → follow prompts for wireless CarPlay or Android Auto setup.

• If wireless doesn't connect:

  • Try forgetting the vehicle from your phone’s Bluetooth list and re-pair.

  • Confirm Location Services are enabled (especially for Android Auto).

  • For wired connections: use a certified Lightning or USB-C cable (avoid generic cables).

📄 How to Set Up Wireless CarPlay / Android Auto (Infotainment)
📄 Apple CarPlay Troubleshooting (Apple)
📄 Android Auto Troubleshooting (Google)

5. HVAC Controls Missing or Unresponsive

• Verify the HVAC connectors are fully inserted during bezel installation.

• Perform a Can-Bus Reset:

  • Disconnect the negative battery terminal.

  • Wait 15–20 minutes, then reconnect.

• Reseat the bezel harness and test HVAC operation after reboot.
  

• Confirm the Genie Programmer completed successfully 
  

6. Backup or Cargo Camera Not Responding

• The Tan (Cargo) camera inputs are routed internally through the C-INTC5T harness — no direct Fakra connection is needed.

• Confirm your vehicle-side camera wiring is correctly connected to the C-INTC5T.

• Use a handheld monitor to test the camera feed directly — this helps confirm if the issue is with the camera or Uconnect head unit.

• Perform a Can-Bus Reset after verifying wiring:

  • Disconnect the negative battery terminal for 15–20 minutes, then reconnect.

• Confirm 12V power is reaching the backup/cargo camera if no feed is detected.

7. Steering Wheel Controls Not Responding

• Ensure the Light Blue connector from the C-INTC5T harness is securely plugged in — this handles vehicle data (CAN bus).

• Perform a Can-Bus Reset:

  • Disconnect the negative battery terminal(s).

  • Wait 15–20 minutes, then reconnect.

• Confirm the Genie Programmer completed successfully 

• Check for any disconnected or damaged wiring in the steering column or clock spring area if the issue persists.
  

🎥 Need More Help?

▶️ Full Installation Video:
https://youtu.be/qGuNVLF5ueQ?si=z1JdDyMrkxwXz4IF

🔧 Bypass Instructions (Security Gateway):
https://www.obdgenie.com/pages/obd-genie-chrysler-dodge-jeep-ram-security-gateway-module-bypass-c-modbyp

📄 Manufacturers Manual PDF:
https://infotainment.com/cdn/uploads/Uconnect-5-manual-2.pdf